Delivery

Shipping & Delivery

1. Available Delivery Options

During checkout on SoraGear, you and your customers can choose from available shipping methods. We will provide an estimated delivery date for each item in the cart based on your selected shipping method and destination.

2. Order Processing & Dispatch

• Orders are typically processed within [14 to 21] business days once payment is confirmed.

• Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

• Please note that processing time does not include transit time—it’s the time needed to pick, pack and hand over to the carrier.

• Orders placed on non‑business days (weekends, public holidays) or during high‑volume periods may require additional processing time.

• If any items are back‑ordered or unavailable, we will contact you and provide updated delivery estimates or an option to cancel/replace the item.

3. Shipping Regions & Transit Times

We currently ship to the following regions, with approximate transit times (from dispatch):

Please note: Transit times are estimates only, and actual delivery may vary due to customs delays, local postal/brokerage processes, or carrier exceptions.
Customs duties, import taxes or any other fees imposed by the destination country are the responsibility of the recipient (unless otherwise stated).

4. Shipping Costs

• Shipping costs are calculated at checkout based on the shipping method selected, the weight/size of the package, and destination region.

• Free shipping may be offered for orders over a specified amount ( “Free standard shipping on orders above 3 products).
  

• All charges (shipping, duties, taxes) to the extent applicable will be shown up‑front before payment is completed.

5. Tracking & Delivery Confirmation

• Once your order ships, we will send you a shipping confirmation email containing:

  • Carrier name

  • A tracking link or tracking number

  • Estimated delivery date

• Use the tracking number to monitor your shipment’s status via the carrier’s website.

• If a package is returned to us due to incorrect address, refusal of delivery, or unclaimed package, you may be responsible for re‑shipping fees or additional costs.

6. Change of Delivery Address / Cancellation

• If you wish to change your delivery address after placing your order, please contact us immediately. We will do our best to accommodate the change—but once the order is dispatched we cannot guarantee changes.

• Cancellation requests must be made before dispatch. Once the item is in transit, cancellation may not be possible and returns/reshipments may apply.

7. Customs, Duties & Import Taxes

• Customers are responsible for any customs duties, import taxes, or brokerage fees that may apply when shipping to their country.

• SoraGear is not responsible for delays, held packages or additional charges imposed by local customs or courier services.

8. Delivery Exceptions & Problems

If your shipment is delayed, missing or damaged:

• First check the tracking link for status updates from the carrier.

• If there is no movement for an extended period or you receive a notification of failed delivery attempt, please contact our Customer Service promptly: [insert support email/phone].

• We will assist in filing claims with the carrier if needed—but note that carriers’ own terms and conditions apply.

• If the package is returned to SoraGear because it was unclaimed, refused or undeliverable due to incorrect address, you may be required to pay additional shipping to reship the package.

9. Special Orders,  Products

For any items that are customised, made‑to‑order or specially imported:

• Please allow additional processing time beyond standard orders.

• SoraGear will clearly communicate any additional lead time at checkout or order confirmation.

10. Contact Us

For questions about shipping, delivery, tracking or service issues:

• Email: [insert support@soragear.com]

• Phone: [insert contact number]

• Business hours: [insert hours e.g. Mon‑Fri 9 am – 6 pm SGT]